CUSTOMER CARE

Orders

 

How are your products made?

 

I work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

 

How do I track my order?

 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at mindfulloptimist@gmail.com

 

Delivery

 

Usually, it takes 7-10 days to fulfill an order, after which, it’s shipped out. The shipping time depends on your location, relative to the facility it is being shipped from.

 

Impacts of Covid-19 on Delivery

 

Fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times at present, unfortunately.

 

Shipping

 

If your order should have arrived already, before getting in touch with me, please help me out by doing the following:

 

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at mindfulloptimist@gmail.com with your order number.

 

If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

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Delivered Products

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I received a wrong/damaged product, what should I do?

 

I'm so sorry if the product you ordered arrived damaged. To help resolve this for you quickly, please email me at mindfulloptimist@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

 

I’ll get back to you with a resolution as soon as possible!

 

What’s your return policy?

 

I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting mindfulloptimist@gmail.com!

 

Do you offer refunds?

 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at mindfulloptimist@gmail.com with photos of wrong/damaged items and I’ll sort that out for you.

 

Can I exchange an item for a different size/color?

 

At this time, I don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at mindfulloptimist@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund!